This is a family-style diner-type establishment, where you sit at a table and order your meal from a waitress, then pay at the front register when you are done. The smoking area is glassed-in, and the place is nicely decorated with good lighting and live plants. The plates were china, metal flatware, glasses were of real glass but extremely small and needed refilled often. The receipt was separated out by our orders, which is always a good thing. Service was slow: we were in the restaurant for almost 45 minutes before we had food. Our waitress said they had been very busy (and they still seemed busy while we were there, though the "rush" seemed to have ended) and looked tired, for what that's worth, but she didn't even try to remember who had ordered what, and she didn't refill Dad's drink. The fries were bland: Mom said they would have been good if they'd been hot, but I doubt it. The pickle slices were good and garlicky. The kraut and beef were good, but I couldn't taste the dressing or bread or cheese. The sandwich was a bit soggy on the bottom. Mom and Dad split a slice of the Hawaiian Pie for dessert and said it wasn't as good as it had looked.